RETURN TIMEFRAME
You’re more than welcome to return your unwanted item(s) back to us, following our terms and conditions below. Please take a look to ensure your return is accepted and processed within our returns policy.

UK: You have 14 days to return your order for a refund or an exchange,. This is from the date your order was placed.

International: You have 30 days to return your order for a refund or exchange. This is from the date your order was placed.

RETURN FEES
Please note, return fees are priced per return generated.

UK customers:
If you are returning for a refund, you will be charged £2.99.
Return fees will be deducted from your refund at the time we process it.

International customers: Return costs may vary. Refund fee will be deducted from your refund at the time it’s processed. Exchange fees will be charged when submitting your return.

ORIGINAL CONDITION
Hygiene and customer safety is really important to us, therefore please do your best to try on, handle and repackage items with care. In line with our sustainability strategy, items must be returned back to us in their original condition – unworn, undamaged, free of makeup, pet hairs, deodorant, perfume and must have all original tags attached. All items will be inspected upon arrival back to our warehouse and failure to be returned in their original condition may lead to cleaning charges or refusal.

All items must be returned in the original packaging/box they arrived in.

RETURN OUTCOMES
Returned items may be eligible for a refund or exchange, providing your return is in line with the rest of our policy.

Exchange for the same item in an alternative size or colour is at no additional cost. Subject to price amendments.

*Exchanges are dependant on stock availability. Items must be returned within the relevant return timeframes.
**Please note, all return totals are in GBP. These totals will be the equivalent in your country’s currency whether you upsell or down-sell your return.

PROCESSING TIME
We aim to process all returns within 10 days (UK) / 25 days (International) of delivery to us, providing there are no issues with the return. Refunds will be processed back to your original method of payment.
We’ll email you once we’ve received and processed your return.